QUESTIONS
Who owns the store?
The store is in your name. You own it. The ad accounts, WhatsApp number and content are yours too, from day one.
Do you guarantee sales?
No, and nobody honest can. Results depend on your product, pricing and effort. We share what worked for us, set things up properly, and tell you plainly what's working and what isn't.
Who pays for ads and WhatsApp messages?
You do, directly to the platforms — never through us. Your ad budget goes straight to Instagram and Google, and WhatsApp's own message charges are paid by you.
Is there a lock-in?
A short minimum period, then month to month. We'll tell you the exact period before you start. You stay because it works, not because you're stuck.
Do I have to shoot content myself?
Yes, on your phone. We send a shoot list every month: exactly what to film, from which angle, and what to say. Not because we can't — because we want you to learn. In a few months you'll know exactly what to film, without depending on anyone. A professional shoot by our team is available as an extra, only when your brand really needs one.
Do you sell on Amazon, Flipkart or Meesho?
We focus on your own website first. You own the customer and keep more profit.
Do you handle GST and registration?
We'll tell you exactly what you need; you or your CA handle the paperwork. That covers GST, your bank account and payment gateway registration.
What if my store isn't ready for ads?
You'll get an honest "not yet" from us — and what to fix first.
Do you do email marketing?
For new brands in India, WhatsApp works better. We'll add email when you're bigger.
Can I buy just one service?
Yes. Every service can also be bought on its own. Most beginners find a plan easier, because you don't have to build your own menu.
Who is this for?
First-time founders who want to sell online and reach their first ₹1 Crore a year. If you already sell ₹25 lakh or more a month and want to scale, we're not the right fit. We're built for the first crore.
Where do I start?
Starting from zero? The Launch Plan. Already have a store? The Store Check-up. Both are one-time, and you decide what comes next.
What happens when I'm ready to run it myself?
We hand everything over properly: simple guides, all the templates, and help hiring your first marketing person or video editor. After handover, you call us only when you need us.
How do I start an online brand in India?
Start with a written plan before you build anything. Check that you make money on every order after product cost, delivery, returns and ads. Launch with one hero product, combos and a launch offer. Set up a store that works on a phone, with UPI, cards and Cash on Delivery. Confirm Cash on Delivery orders on WhatsApp before you ship. Then plan where your first 100 orders will come from: friends and family, WhatsApp, Instagram, small influencers and ads.
What does an online brand agency do?
It sets up and runs the parts of selling online that you don't have time or skills for. Ours covers your store, fewer returned orders, monthly content, WhatsApp, Instagram and Google ads, and a monthly plan. We do it in front of you, so you learn to run it yourself.
I only sell on Instagram or WhatsApp. Can you help?
Yes. Many founders we're built for sell on Instagram or WhatsApp and want their own website. Start with the Launch Plan if you haven't got a store yet.
Still have a question? Ask us on WhatsApp.
Not sure where to start? Read about theLaunch Plan (starting from zero) or theStore Check-up (you already have a store).
